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Refund policy

We're sorry you didn't love your Bia product! Due to the nature of our products, items can only be returned if they are unopened in their original packaging with the seal intact, or in the event that they are faulty. Keep reading below for information on how to make a return.

RETURN POLICY

You can return your items for up to 14 days after you receive it. If more than 14 days has passed, we won't be able to offer you a refund.

MAKING A RETURN

If you would like to return an item, please contact us at hello@thereisbia.com to request a return. Please quote you order number in the subject line, and let us know the reason you would like to return your item. Once approved we will provide you a return address to send the item back to. Please do not send your return until the return request has been approved. Unless your item is faulty, you will be refunded the cost of the item only, we won't be able to refund you for any shipping costs or taxes/duties you may have incurred. Your refund will be processed as soon as we receive your item

RETURN SHIPPING

You will be responsible for paying any return shipping costs.

FAULTY ITEMS

Please accept our apologies for this! If your item is faulty, please contact us at hello@thereisbia.com to let us know. Please quote your order number in the subject line and describe the issue. We will also require proof of any faulty item in the form of image(s) or a video. You will have the choice of either a full refund (including the cost of shipping) or we will be happy to send you a replacement item free of charge and with free shipping.

EXCHANGES

We can only exchange items in the event they are faulty. If you would like to swap an item, please return the original item for a refund and make a new order. This is also the fastest way for you to get the item you want.

REFUNDS

Once processed, refunds will typically take between 5-10 working days to appear on your statement. In some cases, this may take a little longer. If you have not received your refund after 14 working days, please contact us at hello@thereisbia.com.

CANCELLATIONS

If you would like to cancel your order, please email us at hello@thereisbia.com quoting your order number in the subject line. We can only cancel your order before it has shipped.

EDIT AN ORDER

Sorry, you are unable to edit your order once you have made your purchase. If you require an edit, we suggest you cancel the order (if it has not been shipped) and place a new order.

GROWTH GUARANTEE REFUND POLICY

At Bia - Imane Belle Ltd, we are dedicated to the efficacy of our products and the satisfaction of our customers. We proudly offer a Growth Guarantee on our hair growth products, affirming our confidence in their ability to produce visible results when followed as instructed.

Eligibility for the Growth Guarantee:

  1. Qualifying Products: The Growth Guarantee is applicable solely to products specifically advertised with this offer on our website or in our promotional materials.
  2. Duration of Use: Customers are required to use the product consistently for at least 21 weeks (around 5 months), following the guidelines provided.
  3. Documentation Required: To be eligible, customers must document their journey with monthly photos with time stamps, ensuring the photos are taken from the same angle and in similar lighting to accurately depict progress.

Process for Claiming the Guarantee:

  1. Notification: To initiate a claim under the Growth Guarantee, customers must contact Bia - Imane Belle Ltd within 26 weeks (6 months) of their purchase, providing an explanation of their experience and the reasons for dissatisfaction.
  2. Documentation Submission: The notification must be accompanied by all necessary documentation, including proof of purchase and the series of monthly progress photos.
  3. Review Process: Bia - Imane Belle Ltd will review the submitted claim and may ask for further information. This review aims to assess the customer's adherence to the product's use instructions and the legitimacy of their claim.
  4. Outcome: If a claim is validated, Bia - Imane Belle Ltd will refund the purchase price. The final decision rests solely with Bia - Imane Belle Ltd and will be based on compliance with usage instructions and the provided evidence.

Terms and Conditions:

  • This guarantee is limited to one refund per product, per customer.
  • Refunds will be credited to the original payment method used during purchase.
  • The Growth Guarantee does not apply to products bought from unauthorized sellers.
  • Bia - Imane Belle Ltd reserves the right to alter or discontinue this guarantee at any time without notice.

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