WHERE WE SHIP

We ship globally. Please find our estimated shipping times and costs for popular shipping destinations below. You can find exact shipping costs, as well as shipping costs for other destinations not shown below during checkout.

TAXES, CUSTOMS & DUTIES

We ship from the UK. If your order is being delivered to a location outside of the UK, there may be additional taxes or customs duties to pay. Customers are liable for any customs, duties or other taxes as a result of any international shipping. Unfortunately we cannot confirm the exact cost of any additional taxes or customs duties that may apply.

TRACKING

All our items will ship with tracking information as standard. Once the item ships, we'll let you know and provide you the tracking information to track your order.

DELIVERY ISSUES

If you have any issues with receiving your item, please contact the courier first using the tracking information provided to resolve any problem. If you have not received your item, please contact us at hello@thereisbia.com quoting your order number in the subject line. We can only issue a refund and a replacement in the event that the courier cannot confirm delivery of the item.

ADDRESS CHANGES

Unfortunately you cannot edit any orders once you have made your purchase.